Frequently Asked Questions

 

- Do you ship internationally?

We can ship to US, UK, Canada, Germany, Russia, Malaysia, Vietnam, Thailand, Hong Kong and China via Korea International Post and EMS only due to COVID-19.

* US ( Excl. PUERTO RICO, VIRGIN ISLANDS, HAWAII, AMERICAN SAMOA, GUAM, PALAU, FEDERATED STATES OF MICRONESIA.
                   NORTHERN MARIANA ISLANDS, MARSHALL ISLANDS, ALASKA, APO/FPO )

We can ship to rest of them via EMS Premium and Fedex only.

We used to ship to United States, United Kingdom, Canada, Australia, Hong Kong, Singapore, Taiwan, Japan, Germany, France, Italy, Netherlands, Norway, Denmark, Switzerland, Ireland, Sweden, , , via Korea International Post.

We hope to expand to more international countries soon, so stay tuned!

*NOW WE CAN'T DELIVER TO A P.O BOX AS SHIPPING ADDRESS.

PLEASE LEAVE YOUR STREET ADDRESS AS SHIPPING ADDRESS.

 

-  How long does shipping take?

MinimalBijoux offers complimentary Korea international standard delivery for over $50 orders. Delivery time schedule depends on country and shipping method you choose. Please check more detail information our Shipping Policy 

 

- How fast are orders processed?
  • In-stock orders placed by 12:00pm PT Mon-Fri will ship that same day
  • In-stock orders placed after 12:00pm PT will ship the following business day
  • In-stock orders placed over the weekend will ship the following business day
  • Made To Order orders ( All 14K Jewelry ) are crafted by hand and will ship within 4-12 business days

 

- Can I update/cancel my order after placing?

We cannot update or cancel orders after they have shipped. You are able to cancel your made-to-order piece within 24 hours of placing the order. After that, it cannot be cancelled.

 

- Can I return my international order?

Your MinimalBijoux Jewelry can be returned for a full refund within 30 days of receiving it. At this time, MinimalBijoux cannot cover the cost of international return shipping. Please reach out to support@minimalbijoux.com for instructions on how to package your jewelry for return, and our return shipping address. MinimalBijoux is not responsible for packages lost or stolen in transit coming back to us for a return. MinimalBijoux cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency.

 

- What is your return policy?

For domestic orders, we offer complimentary returns for unworn or unused items within 7 days of receiving. To begin this process, please visit our Return policy. Some returns will need to be coordinated via support@minimalbijoux.com, so that we can provide return instructions.

Please note that we are unable to accept returns or offer exchange credit for final sale/ custom designs or personal engraving jewelry. We are also unable to accept returns sent without a return authorization. If you need any further help or have any questions about returning your item(s), please reach out to support@minimalbijoux.com

 

 - Where do you make your jewelry?

We make all of our jewelry in South Korea. 

 

- What makes up 14k gold?

To reach 14k gold, our gold is alloyed with copper and silver, making the breakdown the following-- 58.5% pure gold, 30% silver, and 11.5% copper

Please compare contents of pure gold.

- 10K Gold ( 41.66% )
- 14K Gold ( 58.50% )
- 18K Gold ( 75.00% )

 

- When should I remove my jewelry?
Your jewelry is made for everyday wear, but not everyday handling. We suggest necklaces, bracelets and earrings be put on and stay on for optimal use and wear. When we remove them for bed, workouts, and showering, they can get stretched out and weaken over time. For rings, gently remove from the side of the ring, never from the top stone, when you’re applying lotions, before a strenuous workout, or any other situation where the ring may become loose and fall off. Otherwise, rings can be worn to bed, in the shower, and to swim.

 

- How should I clean my jewelry?

For a light cleaning, we recommend using a mild dish soap and warm water, or a branded jewelry wipe. For a deeper clean, we recommend using a Magnasonic cleaner, which is ideal for removing tiny particles that get trapped in hard to reach areas.

 

Piercing Size 

- How can l know my piercing size?

The best way is that you know your correct piercing size by yourself to visit your near piercing shop or if you have previous piercing then check the size before ordering.

Piercing gauge and bar length are most important and every person have different ear size and shape. So we only can recommend you the standard size. Please check our Piercing size guide.

16gauge is 1.2mm thickness of the post
18guage is 1.0mm thickness of the post
20guage is 0.8mm thickness of the post ( regular earring post thickness )

 

Care instructions

[ Plated Jewelry Care ]
To avoid color change, do not expose your plated jewelry to water, cleaning solvents or other chemicals as it will affect the color and finish of the product.

[ Solid Gold Jewelry Care ]
Gold Jewelry is softer than other materials and the shape can be easily deformed with a pressure.